When you speak to Account Managers, it’s not uncommon they will tell you their work experience when dealing with their clients daily is like fire fighting. Because most of the times, this category of clients are fussy. They are. And when there is an issue raised, they do expect you to drop everything and resolve for them immediately because they also know that they are important. Also when they want us to do them favours, we do go out of the way to try.
That is why it’s always good to conduct cadenced business reviews with the clients. If it’s a new account, I would recommend monthly review for the first 3 months at least, because that is when most of the teething problems will appear at the initial launch of the project. Then maybe you could slowly paced it to quarterly, or half yearly later.
In business reviews, we will list down the problems, both with us and the ones we facing with the clients so we can work together as business partners to resolve them. And my ex-boss always remind me to list down also all the favours that we did for them to remind them that we did went the extra mile for them in terms of value added services. Especially with that kind of special rates they pay huhuhuhu….
Anyways, happy weekend everybody. I finally got my booster shot appointment. I heard a lot of horror stories on this booster shot. But in order to be safer, I would have to be brave and do whatever I can to protect my lungs and the people around me. Hope it the same with you.
Bimbo
