Being in HR is not easy. We often find ourselves navigating a complex labyrinth of interpersonal relationships and conflicts. At the heart of our role lies a challenging responsibility – to listen, understand, and fairly evaluate every side of the story before taking any actions.
On one face, we have to empathise with employees, understanding their perspectives, concerns, and grievances.
On the other face, we have to consider the stance and expectations of the management, ensuring organisation goals and policies are upheld.
Honestly, I sometimes feel our role is a like well-trained 2-headed snake. But in defense of HR, we’re also trained to listen without prejudice and to empathise without discrimination. This delicate balancing act requires us to be acutely aware of the emotions and motivations driving both parties.
However, from my experience, I’ve found that tilting the scale of empathy slight more towards the employees can often be beneficial. Employees who feel genuinely heard and understood are more likely to engage positively, contributing to a healthier workplace culture.
That said, if an employee doesn’t do their part, even after we try to help, then we have to be firm. We have to follow the rules and sometimes take tough actions, It’s part of the job, even though it’s hard.
Ultimately, HR’s goal is not to side blindly with one party, but to create a harmonious balance where every voice is heard and respected, and actions are taken without bias, if it makes sense.
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Be Fair To The Employee First with Me @Sim Ling KU
