“Sandwich every bit of criticism between two heavy layers of praise.”
– Mary Kay Ash, Founder of Mary Kay Cosmetics , in her 1989 book Mary Kay on People Management –
Stepping into management for the first time? Welcome to the club.
It’s exciting. It’s scary. And it comes with a whole new skill set you didn’t need as an individual contributor.
One of the most basic, yet powerful, tools in the your leadership starter kit is the sandwich method for giving feedback.
Here’s how it works:
1️⃣ Start with something positive → set a supportive tone.
2️⃣ Deliver the “constructive feedback” → be clear and specific.
3️⃣ End with encouragement → show belief in their ability to improve.
Example:
“Your reports are always on time, and I really value that. One area to work on is checking the accuracy of the data before submission. I know your eye for detail is strong, and with a bit more focus here, your reports will be top-notch.” Gitu. (#TrueStory she improved and was promoted later)
Simple. Clear. Impactful.
And it softens resistance while still delivering the truth.
Semoga berjaya to be the best boss in the world!
xoxoxo, AuntyHR
