Some of you have told me that you went to Jabatan Tenaga Kerja (JTK) to lodge a report… only to be turned away.
Sometime it’s because your case isn’t covered under the Employment Act 1955 (EA1955). For example, if you are hired as Contract for Service or your salary exceeds RM4,000, and certain clauses in the EA1955 don’t apply to you.
But other times, it’s because the case wasn’t presented properly. So let’s fix that.
1. Choose the Right Channel
Submit your complaint through one of these official methods:
• Visit the nearest JTK office to your company in person
• Email to jtksm@mohr.gov.my
• Use the public complaint portal (SISPAA): https://mohr.spab.gov.my/eApps/sdmscasepool/SdmsCasePool/add.do
2. Bring All Critical Documents
JTK relies on solid evidence. Bring:
• Offer letter/Employment contract – to establish the employment relationship
• Payslips – to confirm salary, especially important when assessing coverage under EA clauses (the RM4K threshold)
• Relevant emails/WhatsApp chat logs – any messages or memos showing misconduct or wrongful action
• Leave forms, attendance records, payslips – anything that supports your claim
3. Identify the Legal Breach
Clearly state which of the EA1955 clause was violated. Examples:
• Unpaid wages/overtime – Sections 19, 60A
• Unlawful deductions – Sections 24, 60I
• Annual leave entitlement – Section 60E
• Termination without notice – Sections 12,13, 14)
Giving JTK clear legal context speeds up resolution.
4. Present Evidence Clearly (Important)
Organise your documents:
• Chronological order – what happened, when, and who was involved
• Cover note – summarising your complaint and what supporting documents you’ve included
• Digital copies – save your documents in PDF format for easy sharing
A clear presentation helps the JTK officer to understand your case better. Help them to help you.
If your complaint is rejected, ask JTK for specific reason (eg. insufficient evidence, incorrect clause cited). Then close the gap and refile the case if necessary.
Remember:
• Stay polite and factual.
• Keep your tone professional and avoid personal attacks.
• Follow up if you don’t hear back within 30 days.
Because ultimately, justice also requires clarity.
xoxoxo, AuntyHR
