When the Key Accounts Branch was first set up in our company, we, the key accounts team were seated at the corner of the office where we were separated from the other teams with a semi-glass wall . Our colleagues often made fun of us that they saw us working at that corner as if we were inside an aquarium.
But how I would like to think, that we were something like premium banking. You know, when you walk into certain banks, they have a special section for the VVIP customers where you see bankers escort these special customers to a special corner.
What I really like about these customers are also they don’t just look as us as vendors, but as business partners. As we collaborate with the clients over time, there is this trust that we built with the clients that strengthens the bond between us.
And the best part for me is, eventually that bond will turn into friendship eventually.
Bimbo
