I’ve bought product many times not because I needed them. But because the salesperson was so nice and their service was exceptional.
I’ve blacklisted vendors before, even when they offered the best deals in town. Why? Because the stress of dealing with them wasn’t worth my sanity. No discount is worth that headache.
I’ve remained loyal to brands, even when they’ve messed up my order. You’ve guessed it, right! It’s because I believe in second chances and if they fix the problem and recover well, I gain confidence in their ability to handle future issues. That kind of service recovery gives me comfort that money cannot buy.
Great service drives customer loyalty, even when the product is just mediocre. And no machine will ever be able to replace that human touch.
People don’t just buy products, they buy experiences. So, if you want to stand out as a valuable talent, up your service!
Gitu.
xoxoxo, AuntyHR
P.S. Shoutout to Din from Maxis Call Center for his service meletops and diligently following through my case, resolving it within 48 hours after someone else at the back-end messed it up earlier. ♥️
