Who pays our salary? Well, our customers do.
And often, it’s not limited to a sales or front line position that we need to be customer-focused. If you think about it, most of us, even those in the back office/support or what I love to refer as the back bone team, services someone in the company too i.e. our customers.
Needless to say, creating the great customer experience important. More so in today’s business landscape because one, it’s getting so competitive and two, customers are getting powerful too. From pre-sales to post-sales, the whole experience that we offer to our customers is going to make the differentiator from our competitors.
I, for one, who is someone who does not mind paying a little bit extra for great service. The superior service received can truly elevate the joy of purchasing, creating that whole priceless memory. So many times, when I am at Watsons, the promoter managed to convince me to buy just because I like her service.
Own our customers. Have them at the heart in whatever we do. Be a reliable business partner. Up our service today.
Bimbo
#Values #CustomerFocused #UpYourService #ExperienceisEverything
