The other day, I received a complaint about my staff on her unhelpfulness and her impoliteness.
I had a session with my said staff to give her the feedback and coached her how she could be more helpful and polite.
Though she didn’t fight back with me, nor did she showed displeasure, I could sense she was not happy with the entire situation. I can understand that. I mean, who likes to be the subject of a complaint.
I told her, “Its okay, we rise above, and learn to be better from constructive feedbacks.”
She replied, “Okay.”
… …
Then 3 weeks later, I received another complaint. But this time is a complaint about me and my unhelpfulness and my impoliteness.
Instantly, I went on a defensive mode & denied all allegations against me. Aiks.
It’s just so easy to tell people to rise above, isn’t it? But when it happened to us, are we walking the talk? Hmmmm….
Anyways, I took time to reflect this whole situation including the session I had with my staff. I took a deep breath & told myself, “Its okay, I rise above, and learn to be better from constructive feedbacks.”
Then took another deeper breath, swallowed my pride and wrote an apology email.
Bimbo
