In every business, there is supposed to be a check and balance system.
Maker.
Checker.
Approver.
Now, I understand.
Implementing this properly is not cheap. It takes more manpower and slows down turnaround time.
So most companies, especially small business owners, take the risk by skipping steps or combining roles.
It’s fast and perhaps more efficient. But it is definitely not safe.
So when a wrong quotation is sent out, with incorrect pricing or terms, and the company suffers a loss, we need to question was there a proper system in the first place?
Many companies will choose speed over control. And when you choose that, you are also choosing to accept the risk.
So the company should bear the loss.
If there was a proper process, clear SOP, approvals, and checks, and the employee ignored it, bypassed it, or was negligent, then the company can take disciplinary action.
You can start by suspending the employee, typically with half salary for a maximum of 2 weeks, pending investigation.
But be careful.
If it is later found that the issue was due to the company’s own negligence, then the company must backpay the salary and issue a letter to close the case. The employee should then return to work as usual.
You think about it. Salah siapa sebenarnya?
xoxoxo
