Tutu Ku

When it comes to the Olympics, it will always remind me the story of Nadia Comăneci. How the official Olympics scoreboard manufacturer, Omega SA, did not see it coming when she scored the perfect ten, displaying her score as 1.00 instead of 10.00. It’s such powerful stories that inspired so many young girls to be … Read more

When I was much younger, I was quite athletic. I took aerobics & ballet lessons, so I was quite fit. Every year’s Sports Day, I will be representing my rumah in track & field events like long jumps, high jumps, 4x100m relays & 200m sprints. Often I did end up at the top 3 positions … Read more

“The difference between the successful and the most successful is Be Consistent, Not Complicated,” said Jason Selk, a leadership psychology expert. When I read that headline, I couldn’t help it but laugh. When things doesn’t go well, even myself often use that line: “It’s Complicated.” What is your relationship with that guy? It’s complicated. Why … Read more

I have been working in my current company for more than 15 years. For more than 15 years I am on this incentive plan that promotes consistency. The incentive is awarded on yearly results against a yearly budget but paid out in advance quarterly. If I do well in the earlier quarters but screwed out … Read more

I am a sucker when it comes to packaging. I do love things when they are wrapped up all pretty & color coordinated. But more importantly I am a sucker when it comes to good service. This, I don’t mind paying a bit extra in exchange of better service. Especially when the shopkeeper remembers me … Read more

These days, the other consistent feedbacks of good service I have been hearing are from the vaccination centers across the nation. I read at social media praising the onsite team being nice, friendly and helpful. I’ve heard the same from my friends too. The process is clear and efficient. I finally got my appointment today … Read more

I often hear that Nirvana’s service is not cheap but it’s really good. (Unfortunately) I got to experience their service yesterday when we placed my sister-in-law’s urn in the columbarium. Their reputation does precede them. First thing there was ample parking (so important). At the door we were greeted by 2 young boys who escorted … Read more

You what who else is really consistent? The team who sits behind that MKN SMS desk. Even if it’s a paid gig, you must admit that since the first MCO started, that is one of the rare executions by the whole lockdown committee that is consistent throughout this pandemic. Everytime I receive the SMSes on … Read more

I am not a coffee person. But I love going to Starbucks. For they are very consistent with their service. From the moment I walk to the door to the moment I collect my Dark Mocha Frappucino. Every single time in any of their outlets, anywhere in the world. It’s such a joyful experience. Bimbo

This morning during our leadership meeting, Haida said something that resonated with me so dearly, “Sometimes our people just want to hear the re-affirmation that they are doing the right thing. They want to be heard by the leaders regularly and yearn for our time. So, not matter how busy, we should make time for … Read more