Tutu Ku

I have been working in my current company for more than 15 years. For more than 15 years I am on this incentive plan that promotes consistency. The incentive is awarded on yearly results against a yearly budget but paid out in advance quarterly. If I do well in the earlier quarters but screwed out … Read more

I am a sucker when it comes to packaging. I do love things when they are wrapped up all pretty & color coordinated. But more importantly I am a sucker when it comes to good service. This, I don’t mind paying a bit extra in exchange of better service. Especially when the shopkeeper remembers me … Read more

These days, the other consistent feedbacks of good service I have been hearing are from the vaccination centers across the nation. I read at social media praising the onsite team being nice, friendly and helpful. I’ve heard the same from my friends too. The process is clear and efficient. I finally got my appointment today … Read more

I often hear that Nirvana’s service is not cheap but it’s really good. (Unfortunately) I got to experience their service yesterday when we placed my sister-in-law’s urn in the columbarium. Their reputation does precede them. First thing there was ample parking (so important). At the door we were greeted by 2 young boys who escorted … Read more

You what who else is really consistent? The team who sits behind that MKN SMS desk. Even if it’s a paid gig, you must admit that since the first MCO started, that is one of the rare executions by the whole lockdown committee that is consistent throughout this pandemic. Everytime I receive the SMSes on … Read more

I am not a coffee person. But I love going to Starbucks. For they are very consistent with their service. From the moment I walk to the door to the moment I collect my Dark Mocha Frappucino. Every single time in any of their outlets, anywhere in the world. It’s such a joyful experience. Bimbo

This morning during our leadership meeting, Haida said something that resonated with me so dearly, “Sometimes our people just want to hear the re-affirmation that they are doing the right thing. They want to be heard by the leaders regularly and yearn for our time. So, not matter how busy, we should make time for … Read more

My friend texted me and said “Bath & Body Works is on sales!” I was so excited. I love their products, especially their 3-wick candles & shower gels. I started browsing and adding stuff into the cart. Then I received another text, “Today another new record of 13,215 cases.” Jesus. I paused for a while. … Read more

Today I heard something very important: During this trying times, the sales folks need to stay optimistic and positive. The glass needs to be half full rather half empty for you are Rainmakers in the company. I nodded in strong agreement! Just like how Lisa Earle McLeod, author of Selling with Noble Purpose said, “Rainmakers … Read more

Do you feel that? Pressing button 1, 2, 3, 4, 5, 6, then putus. But today I want to thank Standard Chartered Bank hotline for it doesn’t require me to press so many numbers in order for me to talk to an actual person. Press 3 for account related inquiries, then key in your NRIC … Read more