Tutu Ku

This is Shree. Shree is very, very tall. In fact, Shree is the tallest person in our company. Well, was actually. Because Shree recently left us for a competitor. So I ajak him to go for this farewell lunch. Shree is one of this very hardworking ones who travels to and fro Seremban-KL for work … Read more

This is Anney. Anney has been working with us for quite a long time. In her career journey with us, like most people, there were good times and also bad times. However, whatever the times were, Anney has always been high in energy. This picture was taken sometime in Q4 2021, after the 2022 budget … Read more

This is Shankar. He is our IT guy. All these years I know him, our conversations are almost always about issues with my laptop. So we don’t know each other that well. Then one day, he came to my office and sprung me with a big “Thank you, Ling!” I was like for what? “For … Read more

I remember when I was younger, before smartphones invaded my life, I told my friends that I could not bear the thought of me dining alone in public. It somehow reminded how lonely I was. I even felt embarrassed with the thought that people would be judging me, like “look at how sad that fat … Read more

When you speak to Account Managers, it’s not uncommon they will tell you their work experience when dealing with their clients daily is like fire fighting. Because most of the times, this category of clients are fussy. They are. And when there is an issue raised, they do expect you to drop everything and resolve … Read more

Most of the times, margins for key accounts are lower than average. Because they purchase bulk and we do allocate more resources to give them the right attention. Hence, it’s super important for us to ensure the client pay on time to manage the account’s DSO. Which is why when we sign up a large … Read more

One of my bosses told me this before, “I’m happy to know we are no. 2. Because it makes space for us to grow to no. 1.” That makes so much sense. That reminded me in an Account Business Plan, one of the favourite sections I love to brainstorm on is the competitor’s SWOT analysis. … Read more

That is the goal of the account managers in our company – to penetrate the accounts assigned to them deep and wide =} Deep – If the department is buying from us already or if we are selling them particular service lines/products, the job of the account manager is to make sure the clients buy … Read more

When the Key Accounts Branch was first set up in our company, we, the key accounts team were seated at the corner of the office where we were separated from the other teams with a semi-glass wall . Our colleagues often made fun of us that they saw us working at that corner as if … Read more

I started out my career in Key Accounts Management. When I was hired by Kelly Services on 1 Dec 2004, besides functioning as a front desk & office admin, I was to assist the Account Manager in managing the branch’s Top 5 customers. Eventually she left & I took over the role. Fast forward to … Read more