#TheAspiredCXO

When you speak to Account Managers, it’s not uncommon they will tell you their work experience when dealing with their clients daily is like fire fighting. Because most of the times, this category of clients are fussy. They are. And when there is an issue raised, they do expect you to drop everything and resolve … Read more

Most of the times, margins for key accounts are lower than average. Because they purchase bulk and we do allocate more resources to give them the right attention. Hence, it’s super important for us to ensure the client pay on time to manage the account’s DSO. Which is why when we sign up a large … Read more

One of my bosses told me this before, “I’m happy to know we are no. 2. Because it makes space for us to grow to no. 1.” That makes so much sense. That reminded me in an Account Business Plan, one of the favourite sections I love to brainstorm on is the competitor’s SWOT analysis. … Read more

That is the goal of the account managers in our company – to penetrate the accounts assigned to them deep and wide =} Deep – If the department is buying from us already or if we are selling them particular service lines/products, the job of the account manager is to make sure the clients buy … Read more

When the Key Accounts Branch was first set up in our company, we, the key accounts team were seated at the corner of the office where we were separated from the other teams with a semi-glass wall . Our colleagues often made fun of us that they saw us working at that corner as if … Read more

I started out my career in Key Accounts Management. When I was hired by Kelly Services on 1 Dec 2004, besides functioning as a front desk & office admin, I was to assist the Account Manager in managing the branch’s Top 5 customers. Eventually she left & I took over the role. Fast forward to … Read more

Many years ago, I told a friend that this life that I am living is a blessed life. Somehow things always iron out their ways. At the right place. At the right time. I told her I must have done something right in my past life to have a such blessed life this life. Then … Read more

As Jerry Maguire begged Rod. It’s truly great scene besides the fact both Tom and Cuba being such eye candies. My experience in corporate always remind me it is never a one-man show. Everybody depends on one another to support each other so that we could hold the fort strong. You need me to listen … Read more

When the flood happened, few of our employees texted me. They asked, “Is there anything I can do to help? I want to help, please.” They even said please. I was so touched. And I noticed these employees who asked are those who had progressed very well in the career. Not only the flood, many … Read more

Henry Ford said, “Don’t find fault, find a remedy, anybody can complain.” It’s true, isn’t it? It’s just so easy to complain, because it’s also true, things can always be better! The question now would be, how can we make it better? Aaaahhh… don’t always go find what’s wrong, find-lah also how to make it … Read more