When you speak to Account Managers, it’s not uncommon they will tell you their work experience when dealing with their clients daily is like fire fighting. Because most of the … Read more

Most of the times, margins for key accounts are lower than average. Because they purchase bulk and we do allocate more resources to give them the right attention. Hence, it’s … Read more

One of my bosses told me this before, “I’m happy to know we are no. 2. Because it makes space for us to grow to no. 1.” That makes so … Read more

That is the goal of the account managers in our company – to penetrate the accounts assigned to them deep and wide =} Deep – If the department is buying … Read more

When the Key Accounts Branch was first set up in our company, we, the key accounts team were seated at the corner of the office where we were separated from … Read more

I started out my career in Key Accounts Management. When I was hired by Kelly Services on 1 Dec 2004, besides functioning as a front desk & office admin, I … Read more

Many years ago, I told a friend that this life that I am living is a blessed life. Somehow things always iron out their ways. At the right place. At … Read more

As Jerry Maguire begged Rod. It’s truly great scene besides the fact both Tom and Cuba being such eye candies. My experience in corporate always remind me it is never … Read more

When the flood happened, few of our employees texted me. They asked, “Is there anything I can do to help? I want to help, please.” They even said please. I … Read more

Henry Ford said, “Don’t find fault, find a remedy, anybody can complain.” It’s true, isn’t it? It’s just so easy to complain, because it’s also true, things can always be … Read more

A lot of times, what we do in our day-to-day job is not even in our job description. Like, what the heck does this mean, “Any other adhoc duties as … Read more

I do find constructive feedback hard to swallow sometimes. Mulut manis is constructive feedback, but actually it’s a complaint or criticism in disguise sebenarnya. When it is given to me, … Read more