#GreatCustomerExperience

Yesterday I conducted a candidate’s reference check. The candidate applied for a sales-oriented role so I called up one of his customers. In the conversation with the referee, she was describing about an incident in length on how this candidate had helped her to solve a problem last year. Some key phrases I picked up … Read more

#Struggle

Emotional Intelligence is something I struggle a lot with. I think it’s because I tend to overthink things. A lot of times when something happens that requires me to exercise my EQ, it’s like I can hear the angel me on one side of my head and the devil me on the other side of … Read more

#Compassion

Yesterday a friend asked me, “If the employee is under quarantine, it should be under medical leave instead of no pay leave, right?” Yes. She then continued saying, “My HR insisted it to be under annual leave.” Huh? If it’s a directive of MOH/Company, it should be under medical leave. As simple as that. I … Read more

#Bully?

“You know some people are scared shit of me.” “You sound like you are so proud of it.” Ouch. My friend really got me questioning myself there. He is right. Why do I sound like I am so proud of it. Do I really enjoy intimidating people for the fun of it? That would make … Read more

#WalktheTalk

The other day, I received a complaint about my staff on her unhelpfulness and her impoliteness. I had a session with my said staff to give her the feedback and coached her how she could be more helpful and polite. Though she didn’t fight back with me, nor did she showed displeasure, I could sense … Read more

#LettingAngerGo

I was having a chat conversation with an ex-colleague yesterday. We spoke about our feelings with people who we had cross-fired with at the workplace that eventually lead to bitter break-ups. I asked, “Are you still angry?” He said, “Nope. I’ve learnt to let go and move on.” He then continued, “Nor I have ill … Read more

#Humbling

Many, many years ago, I was promoted to head a branch. My first year leading the team of some 12 odd was not too bad. The people actually loved me. I remember one Valentine’s Day they surprised me with a cake. I was moved to tears. Then as my role progressed, the business didn’t. The … Read more

#Defend

Yesterday, I was accused of being defensive. Then I started defending myself that I was not defensive. Damn. Fell into the trap. … Post argument, I sat down and reflect what had happened. You see, like most, my brain is naturally wired to defend when I feel threatened. So I asked myself, what caused that … Read more

#WhenIwas13

I participated in a poetry reciting contest in school and won. … … … …. … … Damn. That’s all I achieved? Enters Momiji Nishiya, the latest sensation in the Tokyo 2020 Olympic who won the gold medal for the street skateboarding event at the tender age of 13. As of now, she is also … Read more

#Regardless

This is another heartwarming & uplifting story related to the Olympics – Ola Bola, a film (later turned theatre musical) inspired by true events about the Malaysia’s Football Team journey to the 1980 Moscow Summer Olympics. Till today, Malaysia only qualified twice to participate in the football event in the Olympics. Once in 1972 and … Read more

AuntyHR™

Also known as Professional Bimbo

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Ku Sim Ling, fondly known as AuntyHR™ on social media, is a seasoned HR expert with 20 years of experience in the workforce solutions industry. With half a million followers across LinkedIn, Instagram and TikTok, she's influencing the HR landscape from Malaysia.

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